Welcome to the Online Services Menu
for the City of Tallahassee

Western Union Payment Services (formerly known as Speedpay, Inc.) is an independent company under contract with the City of Tallahassee to provide online services.

From this page, you can:

  • Pay your utility bill online
  • (Western Union transfer fee added) (there are off-line options as well)
  • Sign up for service turn-on
  • (Western Union transfer fee added)
  • Change/Modify Your Utility Account
  • (To transfer, disconnect services or update your email account)
  • SmartBill Enrollment
  • (electronic utility bill, no-fee e-payment option, securely delivered to your email inbox)

    Deposit and Connection Fee Schedule

    Service and Deposits Connection Fees Western Union Transfer Fee Amount Required To Start Service
    Electric Only$160.00
    $18.50 $4.50 $23.00
    Gas Only$60.00
    $18.50 $4.50 $23.00
    Water(includes sewer services where available)$50.00
    $18.50 $4.50 $23.00
    Sewer only$50.00
    None $4.50 $4.50
    Electric & Water$210.00
    $37.00 $4.50 $41.50
    Electric & Gas$220.00
    $37.00 $4.50 $41.50
    Electric, Water, Gas$270.00
    $55.50 $4.50 $60.00
    Gas & Water$110.00
    $37.00 $4.50 $41.50

    The City of Tallahassee invites you to use the most convenient means to begin services. Online service requests require the Connection charges plus a $4.50 transfer fee, which includes credit/data verification to be paid as part of the request. For your convenience, the utility security deposit will be billed in 3 installments beginning with the first utility statement.

    Payments may be made using your checking account, MasterCard, VISA, Discover, or American Express card.

    All utility bill payments made before 4pm (Eastern Time) will be posted to your City of Tallahassee utility account the same day the payment is processed by Western Union Speedpay. All utility bill payments made after 4pm will be posted to your account the next business day.

    Service requests will be processed on the requested date or credited to your account when your order is received by the City of Tallahassee.

    Other Options

    You may also pay by telephone by calling toll-free 1 (877) 765-8189. You will be connected to Western Union Speedpay's automated phone payment system, managed for the City of Tallahassee. Payments can be made using your checking or credit card account. Transactions over the phone are subject to the same Western Union transfer fee.

    The City of Tallahassee maintains a Web Page that lists all the ways to pay your bill.

    If you have any questions concerning payment options, please contact a City of Tallahassee Customer Service Representative by calling (850) 891 - 4968, or email us at speedpay@talgov.com.

    We have answers to more frequently asked questions about online services. We also have information on security and privacy.

    Please send any comments to speedpay@talgov.com.

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